FAQ
The FAQ of SteelGuard cover key aspects such as service content, process, fraud response, team qualifications, fees, data security, success stories, supplier resources, service targets, and customer support. It aims to clearly present to steel purchasers, especially foreign ones, how SteelGuard, with its professional team and comprehensive services, can solve procurement problems, ensure procurement security, guarantee data safety, and provide round - the - clock support, facilitating purchasers to smoothly conduct steel procurement business.
SteelGuard offers one - stop services, including supplier screening, contract review, procurement process monitoring, fraud response, and loss recovery. For example, in supplier screening, we use our professional experience to evaluate their reputation and qualifications. During contract review, we ensure the terms are clear and protect your interests. We also track the progress and quality in real - time during the procurement process. Once fraud risks are detected, we take prompt measures to help you recover losses.
First, you communicate your needs with us, and we will fully understand your procurement plan. Then, we start the supplier screening process to select reliable partners for you. After that, we conduct a strict review of the proposed contract to ensure there are no potential risks. During the procurement process, we continuously monitor all aspects. If unfortunately problems occur, our professional team will intervene promptly and take legal and other measures to help you solve problems and recover losses.
Once we receive your feedback, our team will immediately activate the emergency mechanism. We will contact you within 1 hour to understand the situation in detail, formulate a preliminary response strategy within 24 hours, and promptly carry out investigation and handling work based on the actual situation to minimize your losses.
Our team consists of senior procurement experts in international trade and professional lawyers. The procurement experts have many years of industry experience and are familiar with global steel market dynamics and procurement processes. The professional lawyers are proficient in international trade regulations and relevant legal affairs, with extensive practical experience. They hold relevant professional qualification certificates, such as international trade practitioner certificates and lawyer practice certificates, providing a solid guarantee for service quality.
Service fees are determined according to the complexity of specific projects, the scope of services, and the resources required. For example, simple supplier screening and contract review have relatively low fees. If it involves complex fraud investigations and loss recovery work, the fees will be comprehensively evaluated based on the specific circumstances of the case. We will communicate with you in detail and clarify the fee standards before the service starts to ensure transparency and reasonableness.
We attach great importance to data security. We use advanced encryption technology to encrypt and store your company information and procurement data to prevent data leakage. At the same time, we strictly limit the access rights of internal personnel to the data, and only authorized personnel can view the relevant information to ensure the safety of your data.
Sure. For example, a European purchaser encountered a situation where the quality of the steel delivered by the supplier did not meet the contract standards seriously. We intervened promptly and, through professional quality appraisal and legal means, successfully obtained a full refund for the client and made the supplier bear the corresponding liability for compensation. Another example is that an Asian enterprise faced false inventory fraud. We used investigation techniques and legal channels to help it identify the fraudster and recover most of the payment.
Some of the cases are displayed on our recent case page. If you need more cases, please contact us.
We have established cooperative relationships with many high - quality steel suppliers that have passed strict screening, covering different scales and product types. These suppliers are located in the main steel - producing regions of China, with good reputations, stable product quality, and complete after - sales service systems. We regularly evaluate and manage our cooperative suppliers to ensure they continuously meet our high - standard requirements.
Currently, our main service target is foreign purchasers buying steel in China, helping them cope with challenges brought about by differences in regions, cultures, and regulations. However, if domestic purchasers encounter complex legal or business problems during the steel procurement process, we can also provide corresponding consultation and solutions with our professional capabilities.